Customer Service Policy

Introduction

This Customer Service Policy outlines the standardized service rules, including order processing, logistics delivery, payment terms, return and refund services for all customers shopping on our official website. Our core principle is to provide professional, efficient, and customer-oriented shopping services for global users. All service clauses are formulated to ensure transparent, fair, and reassuring consumption experiences for every customer. This policy applies to all products available on our platform, covering women’s shoes, men’s shoes, children’s shoes, bags, and fashion accessories.

Order Processing & Shipment Policy

We adhere to efficient order processing procedures to shorten your waiting time. All confirmed orders will be processed and shipped within 1 to 3 working days after successful payment completion. Our professional warehouse team will conduct strict product inspection, packaging and sorting before shipment to ensure that all commodities are intact, well-packaged and comply with delivery standards before leaving the warehouse.
We provide unified global delivery services with a fixed delivery time of 6 to 12 working days for all regions worldwide. To accommodate customers with urgent product usage demands, we support expedited delivery options as an optional service to meet diverse shopping needs. We monitor the logistics status of each order in real time throughout the whole process, ensuring stable and orderly transportation of goods.

Free Shipping & Payment Policy

We offer free worldwide shipping for all products on our website. No additional shipping fees or hidden charges will be incurred for any order, helping customers save extra consumption costs and enjoy a cost-effective shopping experience.
The unified settlement currency for all transactions on our platform is USD (United States Dollar). All product prices, order settlements and service fees are denominated in USD. This unified payment standard simplifies the transaction process for global customers, avoids tedious currency conversion steps and uncertain conversion losses, and ensures every payment is standard, transparent and efficient.

Return Service Policy

We provide a humanized and long-term return protection mechanism for all customers. A 60-day return window is available for all purchased products, calculated from the date when customers receive the goods. Customers can initiate a return application within the valid return period if you receive defective products, incorrect items, or are unsatisfied with the product style, size or quality.
To smoothly complete the return process, please ensure the returned products are kept in original condition, with original packaging intact, unused and unwashed, and all attached accessories and labels complete. We strictly abide by standardized return review procedures to protect the legitimate rights and interests of every customer.

Refund Service Policy

After we receive, inspect and verify your returned products in compliance with our return regulations, we will initiate the official refund process immediately. The whole refund processing period is 5 to 10 working days. The refund will be returned to your original payment account and channel.
All refund procedures are implemented in strict accordance with unified platform rules, with systematic and manual double verification to ensure the accuracy and timeliness of every refund. You can check the refund progress through your order center on the website during the processing period. Our team will actively handle abnormal refund situations and solve relevant problems for customers in a timely manner.

Customer Support & Communication Service

We attach great importance to every customer’s shopping experience and feedback. For any inquiries about product details, order status, logistics information, return and refund processes, policy consultation, and service suggestions, please contact our professional customer service team through the Contact Us page on our website. All official contact methods including our exclusive service email are published on the Contact Us page.
Our customer service team is committed to providing professional, patient and accurate reply and solution services, actively responding to customer demands and solving various shopping-related problems for you. We continuously optimize our service system based on customer feedback to upgrade our overall service quality.

Service Commitment

We always take customer satisfaction as the core of our service development. From order processing, logistics transportation, to after-sales return and refund, every link implements standardized and refined service management. We promise to provide transparent service rules, efficient processing efficiency and sincere service attitude for every global customer. We will keep optimizing our service system and product experience, and strive to build a reliable, reassuring and high-quality fashion shopping platform for all users.