Shipping Policy

Policy Overview

This Shipping Policy governs all order processing, shipment, delivery standards and logistics services for products purchased on our official website, including women’s shoes, men’s shoes, children’s shoes, bags and fashion accessories. Designed for global customers, this policy standardizes our worldwide shipping procedures to ensure transparent, stable, and reliable logistics services for every order. By placing an order on our platform, you acknowledge and agree to all shipping terms outlined below.
We adhere to efficient order processing mechanisms and standardized global delivery rules, committed to delivering high-quality logistics experiences paired with cost-effective shopping benefits for all users across the world.

Order Processing & Shipment Timeframe

All valid and successfully paid orders will undergo systematic verification, product inspection, packaging and warehousing arrangement. Our standard processing and shipment window is 1 to 3 working days. Our professional warehouse team strictly inspects every product for quality, appearance and completeness before shipment, and uses standardized packaging materials to protect items from damage during transportation.
Orders are processed in the sequence they are received. During peak shopping seasons, promotional events or inventory adjustment periods, individual orders may encounter slight processing delays. We will always prioritize order arrangement and ensure all goods are shipped out within the stipulated time frame.

Global Delivery Time & Service Scope

We provide unified global delivery services covering all regions worldwide. The standard delivery time for all international and domestic orders is consistently 6 to 12 working days. There is no difference in the delivery cycle for different regions, achieving standardized and unified logistics efficiency for global customers.
To meet diverse customer needs, we support expedited delivery services as an optional upgrade solution for urgent order demands. Customers can choose the expedited service during order placement to shorten the overall delivery period and receive their goods faster.

Free Shipping Service

We provide completely free shipping for all products on our website with no minimum order requirement. All orders, regardless of order amount, product type or delivery destination, enjoy free global shipping services. No hidden shipping fees, handling fees or additional logistics charges will be applied to any transaction.
This all-inclusive free shipping policy is designed to bring customers a more affordable and transparent shopping experience, eliminating extra logistics costs and optimizing the overall shopping cost performance.

Unified Transaction Currency Standard

All logistics-related fees and order settlements on our platform adopt USD (United States Dollar) as the unified currency. All product prices and service standards are denominated in USD, providing a unified, convenient and consistent settlement experience for global customers and avoiding complicated currency conversion procedures.

Logistics Tracking & Order Monitoring

Once your order is shipped, we will generate an official logistics tracking number and update the shipment status in your order details in a timely manner. Customers can track the real-time transportation status, transit progress and delivery update of their orders through the order page on our official website.
Our logistics team continuously monitors the transportation process of all orders. In case of routine transit delays, customs clearance inspection or regional logistics adjustments, we will synchronize the latest status in a timely manner to keep customers informed of order progress.

Delivery Related Instructions & Notes

Customers are required to fill in accurate and complete shipping information, including recipient name, contact method and detailed delivery address, to ensure smooth delivery. We will not be responsible for delivery failures, package loss or re-delivery costs caused by incorrect or incomplete customer-provided address information.
Standard delivery time is an estimated timeframe and is not 100% guaranteed due to uncontrollable objective factors, including regional customs clearance procedures, extreme weather conditions, local logistics operation adjustments and public emergency events. Minor delays caused by objective logistics factors do not constitute valid reasons for unconditional order cancellation or refund.

Undeliverable & Returned Packages

If the package is returned due to unsuccessful delivery, recipient absence, address error or long-term unclaimed status, our customer service team will contact the customer to confirm the subsequent processing scheme, including re-delivery or after-sales processing. Relevant processing rules will be implemented in accordance with our unified after-sales and refund policy standards.

Shipping Service Support & Consultation

For any inquiries about order shipment progress, delivery time estimation, logistics tracking exceptions, expedited service details and other shipping-related issues, please contact our professional customer service team via the websiteContact Us page. All official contact channels and dedicated service email are fully displayed on the Contact Us page for your consultation and support.

Policy Update Rights

We reserve the right to update, adjust and optimize this Shipping Policy according to platform operation upgrades, logistics service iteration and global service demand changes. The latest policy clauses will be published on our official website and take effect immediately. Your continuous use of our website and shopping services after policy updates confirms your acceptance of the latest shipping service terms.