Privacy Policy

Overview

This Privacy Policy explains how our website collects, uses, stores, protects, and discloses personal information submitted and collected from all users and customers who browse, access, and purchase products on our platform, including women’s shoes, men’s shoes, children’s shoes, bags, and fashion accessories. This policy is designed to comply with global data protection standards and applies to all visitors, registered users, and customers who use our website services. By accessing and shopping on our website, you fully acknowledge and agree to the practices described in this Privacy Policy.
We strictly respect the privacy rights of every user and take comprehensive technical and operational measures to protect your personal data from unauthorized access, disclosure, alteration, or loss. Our core principle is to collect only necessary information and use your personal data solely for legitimate business and service purposes.

Information We Collect

We only collect essential personal information that you actively submit to us or automatically generated data during your website visit and transaction process. The collected information is categorized as follows:
Personal Identification & Contact Information: This includes your full name, email address, contact phone number, and shipping address, which are required to process your orders, arrange delivery, and complete after-sales services such as returns and refunds.
Payment & Transaction Information: We collect transaction records including order details, purchased products, payment amount, and payment status. All payment processing is completed through secure third-party payment gateways. We do not directly store your complete credit card, debit card, or sensitive payment credentials on our server.
Automatic Technical Data: During your visit to our website, we may automatically collect non-identifiable technical information, including your IP address, browser type, device information, website browsing records, access time, and page interaction data. This information helps us analyze website operation status, optimize page display, and improve user browsing experience.
Customer Feedback Information: When you submit service inquiries, feedback, or product reviews, we will retain the relevant content you provide to better respond to your needs and optimize our products and services.

How We Use Your Information

All collected personal information is used for legitimate, explicit, and limited purposes, and will never be used for unauthorized commercial purposes. The main usage scenarios are as follows:
To process and manage your orders, including order confirmation, product shipment arrangement, logistics tracking, and delivery completion confirmation, ensuring that every transaction can be completed efficiently and accurately.
To provide after-sales support, including processing your 60-day return applications, 5–10 working days refund procedures, and responding to your order and product-related consultations and problems.
To optimize website functions and product services, analyze user browsing preferences and shopping trends, adjust product categories and styles, and improve website interface and operation experience.
To send necessary service notifications, including order status updates, logistics reminders, after-sales progress notifications, and official service announcements. We will not send irrelevant spam messages without your consent.
To maintain website security, prevent illegal access, fraudulent transactions, and malicious attacks, and protect the legitimate rights and interests of our platform and all users.

Data Storage & Security Protection

We adopt industry-standard security technologies and strict internal management mechanisms to protect your personal data. All user data is transmitted through encrypted channels, and we implement strict data access permission control. Only authorized professional staff can access user information, and all data operations are recorded and audited to avoid unauthorized operation risks.
We will retain your personal data only for the period necessary to complete service processing and meet legal compliance requirements. After the data is no longer needed, we will securely delete or anonymize the relevant information in accordance with standardized procedures to prevent data leakage and misuse.
We conduct regular system security inspections, vulnerability scans, and data backup maintenance to ensure the long-term stable and safe operation of user data and effectively reduce data security risks.

Information Sharing & Disclosure

We promise not to sell, rent, or trade your personal information to any third-party commercial institutions without your explicit consent. We only share your necessary information with authorized service providers who assist us in operating the platform and completing services, including logistics and delivery service providers, secure payment processors, and website technical maintenance partners.
All cooperative third parties have signed strict data confidentiality agreements with us, requiring them to strictly abide by data protection regulations and only use user information for designated service purposes. Once the service is completed, the third parties will no longer retain your personal data.
We may disclose user information only when required by mandatory legal provisions, judicial procedures, or official regulatory requirements, to comply with legal obligations and protect legitimate public interests.

Cookie & Tracking Technologies

Our website uses standard Cookie and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device, which help the website remember your browsing preferences, optimize page loading speed, and analyze website traffic data.
You can freely adjust the Cookie permission settings through your browser. Disabling Cookies will not affect your basic browsing and shopping functions on the website, but may cause partial personalized service functions to be unavailable. We strictly limit the scope of Cookie usage and do not collect excessive user privacy information through tracking technologies.

User Privacy Rights

All users have the right to access, check, correct, and update their personal information on our website. You can also apply for data deletion, restrict data processing, and withdraw your information authorization within a legal and reasonable scope.
If you have any inquiries or applications regarding personal data privacy, please contact us through the Contact Us page of our website. All official contact channels including the dedicated service email are displayed on the Contact Us page, and we will respond to your privacy-related requests in a timely and professional manner.

Children’s Privacy Protection

Our website includes children’s shoe products, but we do not intentionally collect personal information from minors under the age of 13 without the consent of parents or legal guardians. If you are a parent or guardian and find that your child has submitted personal information on our platform without authorization, please contact us in a timely manner, and we will promptly check and delete the relevant data.

Policy Updates

We reserve the right to update and optimize this Privacy Policy irregularly according to platform operation adjustments and global data protection rule updates. All revised clauses will take effect immediately after being published on the official website. Your continued use of our website services after the policy update constitutes your recognition and acceptance of the latest Privacy Policy.

Contact For Privacy Inquiries

For any questions, disputes, or suggestions regarding this Privacy Policy and your personal data protection, please reach out to our official customer service team via the Contact Us page on our website. All contact details and official email addresses are available on the Contact Us page for your inquiry and communication.