Refund Policy

Policy Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and timeframes for all orders placed on our official website, covering women’s shoes, men’s shoes, children’s shoes, bags, and fashion accessories. This policy is formulated to ensure fair, transparent, and standardized after-sales service for all global customers. By completing a purchase on our platform, you agree to abide by the refund terms stated below. All services are designed to protect customer rights while maintaining standardized and efficient order operation management.
We are committed to providing a secure and worry-free shopping experience with customer-oriented after-sales protection. All refund procedures are uniformly managed and reviewed to ensure every legitimate refund application is processed efficiently and accurately.

General Refund Eligibility

We provide a unified and customer-friendly return and refund service for all products in our store. Customers are entitled to apply for a return and subsequent refund within 60 days from the date of receiving the products. This long validity return window applies to all product categories sold on our platform without category restrictions.
Refund applications will be approved on the premise that the returned items are intact, unused, unwashed, undamaged, and kept in original conditions with all original packaging, labels, and accessories complete. Products that are damaged due to improper personal use, artificial damage, or missing original accessories will not be eligible for a full refund. Our professional inspection team will verify the condition of returned goods after receiving the package.

Refund Processing Timeline

Once your returned package is received, inspected, and verified to comply with our return standards, we will officially initiate the refund process. The standard refund processing period is 5 to 10 working days. All refunds will be fully returned to your original payment method and original transaction account.
Please note that the 5–10 working days processing time refers to the official internal review and operation cycle of our platform. Individual refund arrival delays caused by third-party payment institutions, bank processing cycles, or regional financial system differences are not within our control. We recommend that customers check their original payment account status regularly during the refund period.

Full Refund & Partial Refund Rules

Full Refund: Customers can apply for a full product price refund if you receive defective products, wrong items, missing items, or products with obvious quality problems that do not match the product description. We will complete the full refund review and processing in accordance with the standard refund cycle after verification.
Partial Refund: For cases where individual product accessories are missing, the product has slight man-made traces, or part of the order items need to be refunded, our team will evaluate the actual product condition and order situation to provide a reasonable partial refund solution. The specific refund amount will be confirmed based on the actual inspection result and order details.

Non-Refundable Situations

To standardize order management and ensure fair service for all users, the following situations do not support refund applications:
1. Refund applications submitted beyond the valid 60-day return and refund period;
2. Products severely damaged by personal use, improper maintenance, man-made collision, or water soaking;
3. Returned products with lost original labels, damaged original packaging, obvious wear and tear, or incomplete accessories that cannot be resold normally;
4. Orders that have been confirmed as abnormal transactions, fraudulent orders, or malicious return applications;
5. Customized products or special limited edition items with clear non-refundable attributes marked on the product page.

Order & Logistics Related Refund Instructions

Our website provides 100% free global shipping for all products, with no shipping fees charged for any valid order. Therefore, no shipping fee refund will be involved in any return and refund process. All refund amounts are calculated based on the actual product payment amount of the order.
Our unified global delivery cycle is 6–12 working days, and all orders are shipped within 1–3 working days after payment. Delays caused by objective logistics factors do not support unconditional refunds, but our customer service team will actively track and assist in solving logistics problems for customers.

Failed Refund & Reapplication Instructions

If your refund application is rejected due to incomplete materials, unqualified product conditions, or information errors, you can supplement relevant valid materials or correct relevant information and submit a reapplication. Our team will re-review your application in a timely manner.
If the refund fails due to payment account abnormalities, please contact your payment institution to verify the account status first, then contact our customer service team to coordinate secondary refund processing.

Customer Support for Refund Issues

If you have any questions about refund eligibility, processing progress, refund amount verification, or abnormal refund situations, please contact our professional after-sales customer service team through the website Contact Us page. All official contact methods including our dedicated service email are displayed on the Contact Us page. Our team will provide professional guidance, problem solving and service support for all your refund-related inquiries.

Policy Update Statement

We reserve the right to adjust and update this Refund Policy according to platform operation optimization and service iteration needs. The latest policy content will be published on our official website and take effect immediately. Continued use of our website and services after policy updates indicates your acceptance of the latest refund service terms.